Independent Wine Retailer | Full-Time | Up to £30,000 DOE | Lincoln
An award-winning independent wine retailer based in Lincoln’s historic Cathedral Quarter is seeking a passionate and customer-focused Shop & Sales Manager to lead their retail operations.
With over 30 years of heritage, this business is known for its exceptional product range, including unique wines and small-batch spirits from around the world, and for creating a warm, welcoming atmosphere for customers both in-store and online.
This is an exciting Shop Manager opportunity to join a thriving business with a loyal customer base, strong local reputation, and growing wholesale arm.
The Role
As the Retail Shop & Sales Manager, you'll play a pivotal role in the day-to-day running of both the shop and online store. You'll be responsible for delivering a first-class customer experience, driving retail and wholesale sales, managing inventory, and supporting tastings and events.
Ideal for someone with a hands-on approach who enjoys customer interaction, retail operations, and working as part of a small, close-knit team.
Key Responsibilities
* Deliver an outstanding customer experience.
* Drive sales through product recommendations and proactive engagement
* Develop and grow wholesale accounts and commercial opportunities
* Manage stock, weekly orders, till transactions, and data accuracy
* Analyse sales reports to drive improvements and inform decisions
* Coordinate deliveries and customer orders
* Create engaging product displays and merchandising
* Maintain supplier relationships and attend key tastings
* Support planning and delivery of customer tastings and events
* Stay informed on market trends, new product launches, and competitor activity
* Maintain a clean, organised, and welcoming retail environment
* Keep the company website up to date with current products and pricing
* Respond to customer enquiries via email in a timely and professional manner
Skills & Experience
Essential:
* Passion for wine and providing excellent customer service
* Strong team player and clear communicator
* Proactive and well-organised, with a hands-on approach
* Confident in a sales environment and able to deliver great service
Desirable:
* Previous retail or hospitality experience
* Wine knowledge (WSET training will be provided)
* Full driving licence
Benefits
* Performance based bonus
* 37.5 hours per week (including at least 2 Saturdays per month)
* 29 days holiday (including public and bank holidays)
* Staff discount and company pension scheme
* WSET wine training
* Supplier tastings, local winery visits, and product education opportunities
To apply or find out more, please contact us today.
This is a fantastic opportunity to join a respected, independent retailer with a real passion for wine and people.
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