Job Title - Hire Desk Manager
Location - East London
Working hours - Mon - Fri - 07:30 - 17:00
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We're looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day‑to‑day operations, exceptional customer service, and strong commercial performance. You'll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What You'll Do:
* Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
* Lead, mentor, and motivate your team to deliver outstanding customer service.
* Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
* Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
* Achieve targets on reducing customer complaint levels and improving speed of resolution.
* Drive team performance, ensuring KPIs are met and service levels remain high.
* Build strong relationships with customers and internal stakeholders.
* Identify and implement process improvements to enhance service and efficiency.
* Support and contribute to our ESG Strategy – Decade to Deliver.
What We're Looking For:
Essential Skills:
* Proven ability to lead, influence, and motivate a team, securing buy‑in from stakeholders.
* Strong coaching and development skills to enhance team performance.
* Previous management experience in a similar role.
* A customer‑focused mindset with a track record of delivering high‑quality service.
* Excellent relationship‑building skills, both internally and externally.
* Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
* Adaptability and flexibility in a fast‑paced environment.
Desirable Skills:
* Experience within the hire industry.
* A track record of improving departmental results and performance.
What we offer:
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping etc. across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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