IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus
Hybrid - 2/3 days per week in office
Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for either their Glasgow or Edinburgh offices (whichever's best for you) to play a key role in their expanding and evolving technical function.
This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!).
Key Responsibilities:
1. Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate
2. Making sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively)
3. Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT team
4. Working across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up virtual machines using Hyper/V Manager, setting up/closing user accounts and deploying/retrieving relevant hardware, training new IT staff as they join the firm to make sure they are aware of and can traverse systems effectively, creating/managing customer file shares, and more
What they're looking for you to bring to the table:
5. Proven track record in the IT Support domain, supporting users of all levels of seniority
6. Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint
7. Track record of working in macOS environments; providing support to relevant devices
8. Some Networking knowledge including the likes of DNS / DHCP / VPNs and IP Addressing
9. Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare
10. Ideally but not necessarily some skills across PowerShell scripting and AVD
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.