Description
Do you want to work for a company that goes the extra mile for its customers, colleagues, and communities? Are you resilient, efficient, and productive? Can you lead by example? If so, then why not join our family.
At Iceland, we value, recognize, and celebrate all colleagues for their good work. We pride ourselves on being team players who can work collaboratively with others. We offer some great opportunities for career progression and development, alongside a competitive salary and a great benefits package.
We have a great opportunity for an HR Coordinator to join our HR Department on a 12 month FTC. The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.
KEY ACCOUNTABILITIES
1. Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
2. Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
3. Conduct outbound calls as required.
4. Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
5. Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
6. Respond to the inbound emails within set SLA.
7. Support colleagues with any technical issues and login in queries.
KEY MEASURES
8. All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience
9. All administration is completed accurately to the highest required standard and in line with internal SLA’s
KEY SKILLS
10. Articulate, confident and fluent communicator able to demonstrate a high level of oral and written English
11. A customer orientated approach and focus
12. Well-developed interpersonal skills.
13. Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications
14. A committed team player who is effective working with the team and independently.
15. Accurate keyboard skills.
16. Strong attention to detail.
17. Excellent telephone manner.
18. Sound administration skills.
19. QUALIFICATIONS / KNOWLEDGE / EXPERIENCE
20. Experience of working in a fast paced customer service telephony role
21. Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification)
22. Proven experience of Microsoft Windows and multiple technology applications
Benefits
23. 25 days holiday, plus 8 days bank holiday
24. 15% store discount, 30% club individual restaurant discount
25. Free parking onsite
26. Highly subsidised restaurant onsite with our own Michelin Star Chef!
27. Subsidised Costa onsite
28. Discounted gym membership
29. Charity fundraising events
30. Enhanced maternity/paternity leave
31. Long service awards
32. Reward & recognition