Customer Service Advisor
REPORTING TO: -
Branch Manager
MAIN PURPOSE OF ROLE: -
The Customer service adviser will communicate effectively with potential customers both in person and over the phone, in order to promote our company's products and services. They must use their knowledge and skills to generate highly qualified leads and provide further information on the products or services.
The main objective for a customer service adviser would be to advertise our products and services and book an appointment for the consultants.
Customer service advisers are responsible for promoting products, services or campaigns by communicating with residents.
MAIN DUTIES: -
To effectively communicate and deliver an excellent customer experience to new customers
To follow all the standard operating procedures.
Provide accurate, valid, and complete information by using the right methods/tools
Advertise our products and services face to face to new customers
Ensure high levels of customer satisfaction through an excellent sales service
Ascertain customers needs and wants to a satisfactory standard
Will also be expected to work in the field
To Generate highly qualified leads.
KNOWLEDGE & SKILL: -
A basic understanding of customer service principles and practices
Some previous experience in a customer service environment
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
ESSENTIAL REQUIREMENTS:-
Ability to communicate effectively with internal and external personnel
Strong customer handling skills and active listening. xsngvjr
Ability to work on your own or in a team environment.
COMPETENCIES: -
Professional communication skills
Adaptability
Ability to work under pressure
High energy level
PERSONAL ABILITIES: -
Good Communication skills
Ambition
Time Management