About
Second Line Support Analyst Location: Nottingham (fully onsite) Salary: £28,000 - £31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern
A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as part of a significant expansion following a major contract win and offer the opportunity to work in a dynamic, fast-paced 24/7 environment.
This is a fully on-site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting.
Key Responsibilities
Deliver 2nd line support across a broad range of IT infrastructure technologies Monitor alerts and events, manage batch processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality
Essential
SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an enterprise IT environment Comfortable working in a 24/7 rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach
Desirable
Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel
This is an excellent opportunity for technically minded individuals who enjoy troubleshooting, thrive in a structured operations environment, and are looking for long-term progression within a secure and growing organisation
Nice-to-have skills
* SQL
* ITIL
* Nottingham, England, United Kingdom
Work experience
* Systems Administrator
* System Engineer
Languages
* English
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