Overview
Join to apply for the Administration Assistant - Oncology B3 role at NHS Scotland.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Responsibilities
* Provide a high quality administrative service for clinical & non-clinical staff to ensure efficiency in patient care.
* Operate computerised patient management systems, ensuring patient information is accurate and up to date in compliance with GDPR, to support patient care and national returns.
* Deal with telephone and face-to-face enquiries from staff, patients, relatives, carers and external agencies, directing and prioritising queries as appropriate.
* Assist in managing mail and prioritising workload to ensure service delivery efficiency.
* Update and maintain patient data on departmental databases and hospital systems.
* Assist in managing patient files (manual & electronic), ensuring information is accurate and up-to-date with appropriate follow-up systems in place. May include retrieval of files/x-ray films from offsite storage or other departments.
* Arrange/change appointments for patients via mail or liaising with patients by telephone/face to face, using appropriate computerised appointment systems.
* Reception of patients at various reception desks throughout the hospital (outpatients and admissions).
* Record sickness/absence and annual leave and ensure this information is included on SSTS.
* Arrange and attend meetings and take minutes where appropriate.
* Arrange travel and accommodation for Consultant staff and visitors and coordinate expense claim payments, ensuring accuracy and timeliness.
* Support triage of referrals by confirming relevant detail, ensuring timely remit of referral letters, managing non-responders and removing patients from waiting lists where appropriate, highlighting potential breaches to the senior team.
* Coordinate patient procedures around donor tissue availability.
* Complete clinic cancellation/reduction/clinic build forms on instruction; support adding to recall waiting lists.
* Cash handling in line with Standing Financial Instructions.
* Order stationery, leaflets, equipment and resources to ensure adequate resources for the team; liaise with external suppliers.
* Set up external events/local initiatives; production of leaflets & posters where required.
* Extract, collate and provide data to enable preparation of verbal, written and statistical reports and returns.
* Shared responsibility for Health & Safety within the office area.
* Comply with GDPR requirements and participate in annual PDP reviews and ongoing training where necessary.
* Promote a patient-centred care ethos and demonstrate professionalism and respect for all.
* Be a role model for NHSGGC organisational values and professional behaviour.
The Role/Opportunity
The department, the role/opportunity details essential and desirable criteria (skills, knowledge and experience) that the successful candidate must have, including what a typical day/week can look like and opportunities for development and learning.
Requirements
* Any specific requirement such as professional registration or driving licence.
Information for Candidates
Informal contact: Hilary Thomson Hilary.thomson@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates. This post may close early due to volume of response; please submit your application as soon as possible.
Due to the volume of applications, shortlisting feedback cannot be provided.
Equality, Diversity & Inclusion
NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community and promotes a culture of inclusion across the organisation.
By signing the Armed Forces Covenant, NHSGGC is committed to being a Forces Friendly Employer and supports applications from the Armed Forces Community.
Candidates should provide original and authentic responses to all questions in the application form. The use of AI or automated tools to generate or significantly modify responses is discouraged and may result in withdrawal from the process.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitals and Health Care
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