At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This position reports to:
Local Industry Lead, Paper UK
Represents ABB as a Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.
* Provide 24/7 support on site for ABB QCS and DCS equipment as part of the Northern Service Team.
* After initial ABB product training, deliver the Service Agreement scope, including Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, and adjustment.
* Participate in a 1-week in 3 on-call rota.
* Develop strong working relationships with customers across production and engineering.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work - your ideas, energy, and ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
* Provide high-level field and in-house technical support, including out-of-hours support.
* Fulfil Service Agreement obligations using ABB ServicePro and other reporting tools.
* Provide application support and software troubleshooting to customers, on site and remotely.
* Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement, and control.
* Travel flexibility within the UK for activities beyond primary areas of responsibility.
* Prepare and write technical reports for internal and external use.
* Promote sales of maintenance services and equipment, including spare parts, and assist Sales with quotations.
* Assist in commissioning equipment in the field as part of the project team.
Qualifications for the Role
* Degree or HND in Electrical or Measurement & Control Engineering - essential
* Clean UK Driving Licence - essential
* Self-motivated and able to work independently - essential
* Excellent customer focus - essential
* Good networking skills - essential
* Results-oriented - essential
* Knowledge of Paper Industry - desirable
* Knowledge of ABB QCS or DCS systems - desirable
* Commercial awareness - desirable
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond:
* Competitive salary
* 25 days annual leave plus bank holidays
* Contributory pension scheme
* Life assurance
* Flexible benefits scheme (health checks, dental, eye care, gym memberships, etc.)
* Internal mobility, mentorships, and global projects
* Employee Assistance Programme
* Employee referral scheme
* Company car or cash allowance
* Private medical cover
* Bonus scheme
More about us
The Process Industries Division serves mining, minerals, metals, cement, pulp and paper, battery manufacturing, and food and beverage industries, providing integrated electrical and automation systems to increase productivity and reduce costs.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
#RunwithABB
#ABBCareers
We value people from different backgrounds. Apply today or visit www.abb.com to learn more about us and our solutions.
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