Package Description
Join our dynamic finance team as a Credit Control Assistant, where you’ll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience. This is a fantastic opportunity for a detail‑oriented professional who enjoys problem‑solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation.
Benefits
* Salary of up to £30,000 per annum DOE
* 40 hours per week, based at our office in Poole, Dorset
* Fully funded training and career development
* Blue Light discount package (fantastic discounts on travel, leisure, entertainment, and more)
* EAP Employee Assistance Programme (support for you and your family)
* Company pension scheme
Responsibilities
* Generate customer statements and chase letters on time.
* Chase overdue monies from clients by letter and by phone.
* Administer probate queries, POA changes and small claims court work.
* Reconcile, maintain and update customer accounts and customer histories on the relevant databases.
* Maintain good working relationships with Branch/Care Home managers and admin staff.
* Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information re block/void/respite/other contracts to achieve accurate billing and bring cash in on time.
* Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes.
* Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad‑hoc reports as required.
* Provide support and guidance to other members of the credit control team in their achievement of the team’s targets.
* Provide cover for the Credit Control manager in periods of absence.
Qualifications
* Strong numerical ability and attention to detail.
* Excellent written and verbal communication skills.
* A confident, customer‑focused approach.
* Good computer literacy, particularly with Microsoft Excel.
* Experience working with financial databases or credit control systems.
* Experience in a similar credit control or finance role.
Equal Employment Opportunity
Equal opportunities are important to us at Agincare and we welcome applications from all.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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