The post holder will provide an efficient and high-quality receptionist and administrative support service at Trust Headquarters, as well as clerical/administrative support to other Directorates as required. The role requires strong organisational skills, the ability to prioritise workloads, and a professional, welcoming approach to staff, service users, and visitors Key Duties & Responsibilities Act as the first point of contact for visitors and telephone enquiries in a courteous, professional, and sensitive manner. Manage visitor and contractor sign-in procedures, ensuring all Health & Safety documentation is completed. Handle incoming and outgoing calls, including urgent and emergency queries, redirecting to the appropriate service as required. Maintain reception and meeting room booking systems, ensuring areas are welcoming and safe. Record complaints, compliments, and estates faults, ensuring accurate logs and follow-ups. Provide administrative support including audio transcription, data input (e.g. Datix reports), document preparation, filing, photocopying, and mail handling. Operate and monitor office systems such as access control, CCTV, fire checks, and emergency procedures. Support stock control and ordering of office consumables. Provide training and support to new reception staff where necessary. Undertake any other duties appropriate to the role as directed Essential Criteria 5 GCSEs at Grade C or above (including English/English Language) OR equivalent qualifications. At least 1 years experience in a receptionist/administrative position OR 3 years experience if not qualified. Experience of working in a team and using own initiative. At least 1 years knowledge of fire safety checks, including evacuation procedures. Word/Text Processing Level 2 (OCR/RSA or equivalent). Desirable Criteria Experience using Datix for input of complex risk/incident data