Insurance Officer / Senior Insurance Officer Salary: Band E/F – £38,220 to £51,356 per annum (dependent on experience and performance) Location: Council House, Solihull / Hybrid | Full-Time: 37 hours We’re seeking an experienced Insurance Officer / Senior Insurance Officer to join our team. Following a period of transition, we are reshaping the Insurance service at Solihull, ensuring the efficient and effective management of our insurance programme and our claims handling arrangements. You will lead the management of insurance claims and support the delivery of a robust insurance programme across the Council and its subsidiaries. You’ll play a key role in ensuring claims are handled efficiently, targets are met, our systems are fit for purpose and that stakeholders are kept well-informed through accurate reporting and analysis. You will: Manage and oversee all insurance claims across our Public Liability, Employers Liability, Motor, and Property programmes. Lead the relationship with our external claims handling agent to ensure quality and value Develop and maintain the claims management system and reporting processes Provide financial analysis and trend insights to support renewals and tenders Conduct on-site investigations, prepare statements, and negotiate settlements Authorise claim payments up to £25,000 Provide technical insurance advice across the Council Supervise team members and contribute to continuous service improvement Deputise for the Insurance Manager (Band F level) and lead on policy development and procurement You will have: Certificate from the Chartered Insurance Institute or equivalent experience Experience in insurance claims handling, risk management, and customer service Strong knowledge of insurance systems, policy wordings, and relevant legislation Excellent IT, communication, and analytical skills Ability to manage others and work independently In addition for Band F: Proven ability to lead insurance procurement and manage complex portfolios Comprehensive knowledge of Civil Procedure Rules and insurance practices Applications are welcomed from candidates who meet the criteria for Band E or Band F. Progression within the banding is subject to performance and assessment. We offer: A range of flexible working options including a flex-time scheme Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service Family and carer friendly policies Access to the Local Government Pension Scheme Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme We recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and for this role, this is likely to be a combination of working from home, collaborating from our offices in central Solihull or meeting with our partner organisations. To apply, please click on the link below. Your application should be in your own words and reflect your own personal experiences. If you have a specific question regarding this post, please contact Julie Cooper, Finance Manager at jjcooper@solihull.gov.uk Closing Date: 14th December 2025 Interview Date: Early January 2026 – exact dates to be confirmed following shortlisting This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. Attached documents 5. JDPS v8 (Nov 2022) Senior Insurance Officer EF role (2).docx