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Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evenings and weekends
Benefits
We offer a range of competitive benefits because we care about our people and their development, including:
* Flexible working hours: full and part-time options
* Annual pay review & bonus scheme
* 28 days holiday (pro-rata), plus a paid birthday day off
* Subsidised travel for roles in London
* Pension plan with 4% employer contributions
* Sharesave Scheme at a discounted price
* Discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
Requirements
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
Next Steps
After applying, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About Us
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Our culture is built on trust and belonging, empowering our teams to succeed. We celebrate diversity and are committed to your growth and career aspirations.
About Evoke
Evoke is the new name for 888 Holdings, embracing change and progress. We are dedicated to providing world-class betting and gaming experiences and investing in our employees’ development.
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