Enterprise Account Manager - London (hybrid) Starting salary of £75000 (double OTE) Job Purpose: An Enterprise Account Manager is responsible for the growth and retention of our largest and most strategic accounts. They build and maintain strategic, high-value client relationships within these accounts to drive revenue growth through upselling, cross-selling, and nurturing long-term partnerships. Key responsibilities include developing territory plans and strategic account maps, acting as a client liaison, managing the sales pipeline, coordinating with internal teams, and leading regular client business reviews. This role requires strong communication, negotiation, and strategic planning skills, along with a deep understanding of client business objectives and industry trends. Responsibilities: Maintaining a clean and accurate, up-to-date pipeline of 30 accounts, ensuring all customer and sales activity data is accurately entered and maintained in Salesforce. Accurately forecasting a pipeline of renewal and expansion opportunities, efficiently working the pipeline to achieve monthly team sales targets. Creating and maintaining a full territory plan and setting up account maps for all strategic accounts; identifying, and filling, any data gaps. Regularly reviewing and determining key decision-makers and executives in all accounts and establishing and maintaining strong, trusted relationships. Identifying opportunities for upselling and cross-selling to expand existing accounts through regular touch points with key contacts. Liaising with clients via emails and phone calls, and preparing and delivering regular business reviews and performance reports. Addressing client issues, concerns, and requests via email and phone calls promptly and professionally. Working collaboratively with other sales department members, as well as legal, operations and product, to provide feedback and ensure a smooth customer experience. Staying informed about industry trends, market conditions, and competitor activities to provide valuable insights and solutions to clients. Skills: Proven track record of meeting and exceeding sales targets Ability to assess and prioritise work in a fast-paced environment, competently managing multiple client accounts and projects simultaneously Ability to work effectively both independently and collaboratively within a sales team and with other departments Excellent written and verbal communication skills to build rapport and trust with clients Strong ability to engage clients, understand their needs, and effectively communicate our value proposition Understanding of our products, services, and their application within the client's industry Ability to develop and execute long-term account strategies Knowledge: Expert knowledge of CRM systems, Salesforce especially useful In depth knowledge of sales methodologies Knowledge of the software industry beneficial Behaviours Uses analytical skills to find existing details of clients and to uncover new contacts Manages their full account portfolio and all opportunities with a high level of attention to detail Manages their pipeline with efficiency and accuracy according to priorities based on close date, size of deal and client Professionally and competently communicates with clients via email, calls and business reviews Collaborates with the wider Sales/Operations Team, contributing ideas and assisting other team members as appropriate Provides internal feedback and suggestions on sales processes and systems Collates trends from client feedback and escalates this internally Motivates and manages themself without requiring intervention from a manager