Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the job you're considering
ServiceNow Solution Architect is a role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus on driving ServiceNow implementation across clients and ensuring the success of ServiceNow initiatives within the business.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
* Drive sales activities and business development around ServiceNow solutions, identifying opportunities for new business and building relationships with key clients.
* Lead the sales process from pre-sales through to contract signing, including proposal development, presentations, and negotiations.
* Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients.
* Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth.
* Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering results in strategic ServiceNow engagements.
* Work with C-level executives, IT leaders, and functional business units to understand requirements and tailor ServiceNow solutions to meet their needs.
* Build and maintain strong relationships with ServiceNow's leadership and key partners to ensure ongoing collaboration and alignment.
Your skills and experience
* ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Centre, Case and Knowledge Management, and Performance Analytics.
* People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction.
* Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices.
* Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes scripting, workflow automation, and configuring ServiceNow to meet specific business needs. Being able to troubleshoot and resolve technical issues is also key.
* Analytical and Problem‑Solving Skills: The ability to analyse business requirements, identify gaps, and propose effective solutions is crucial. This involves critical thinking and the ability to troubleshoot issues that may arise during implementation.
* Communication and Collaboration: Excellent communication skills are needed to interact with stakeholders, gather requirements, and provide updates. Engagement with the business including collaboration with departments such as IT, HR, and business leaders is crucial for successful implementation.
* Change Management: Understanding change management principles is essential to ensure smooth adoption of new processes and technologies. This includes training and supporting end‑users to maximise the benefits of the ServiceNow platform.
* Sales and Consulting Skills: The ability to help build demonstrations that can be used to present solutions to clients that demonstrate the value of ServiceNow and provide consulting services to tailor the platform to their specific needs is important.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability, and
* Meet the minimum essential criteria for the role.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's ‘learning for life’ mindset, giving you countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more.
You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts who have your back and will support you every step of the way.
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