Location: Bradley Stoke
Salary: £25,000 - £30,000
We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office, you will be the first point of contact for our customers, proving technical support as well as dealing with other queries such as invoice and contract queries.
Responsibilities:
* Maintaining relationships with key partners, ensuring that we provide a unified service from supplier to client.
* Managing a variety of queries from start to completion
* Develop, implement and maintain procedures of best practice and standards.
* Ensure that all faults are dealt with efficiently and that the fault is triaged and reported correctly.
* Manage process for communicating service affecting issues to the organisation as well as our customers.
* Monitor to define patters and work to lessen recurrence
* Liaising with other surrounding support teams on faults and assurance
* Coordination of internal and external resources
* Identify own training requirements
Skills Required:
* A positive, solutions focused mindset coupled with a can-do attitude
* To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.
* An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.
* The ability to adapt and negotiate/mediate and decision-making skills.
* Interest in Technology and Innovation.
Benefits:
* 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
* Birthday Day Off
* Buy Holiday Scheme
* Employee Assistance Programme
* Enhanced company sick pay
* Discounted Retail Vouchers
* Reduced Gym Membership
* Annual Salary Review
* SCG Mobile Benefit
* Employee Referral Bonus
* Pension Scheme
* Free On-Site Parking
* Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.