Kingswood Medical Centre in Basildon is looking for a part-time care navigator, to work 25-30 hours per week, Monday to Friday. We can consider these hours over 4 days but please apply to discuss. Reporting to the operations manager, this role is a central point within the team, ensuring patients enquiries and messages are forwarded to the clinical team and external agencies, such as secondary care and community service providers. Responsibilities will include: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately Process personal, telephone and e-requests for appointments Action incoming emails and correspondence as necessary Accurately detail information on patients’ records within the clinical system Assist with total triage administration Maintain and monitor the practice appointment system Initiate contact with and respond to requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Direct requests for information, i.e., DSAR, insurance/solicitors’ letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner For further information, please see the job description attached. Please note, we may close the advert before the advertised date if we have sufficient applications. About the Candidate We are always looking for new members of our team. If you are passionate about making a difference and thrive in a fast-paced, dynamic environment, we encourage you to apply but can only consider applicants with general practice or NHS experience. Other experience will include: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance. About Us We are a busy GMS non-dispensing practice and look after approximately 10,500 patients with a growing list size and lucky to operate from purpose build premises. We are part of Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice. Our team consists of 3 GP partners supported by 5 salaried GPs. In addition to our doctors, we have other clinicians working for the practice : ANPs, practice nurses, HCAs, and also a variety of support staff from our PCN consisting of pharmacists, mental health practitioners and a home visiting service. The clinical staff are supported by our admin team including receptionists, secretaries, workflow and prescription clerk. We are a SystmOne practice and we hold regular clinical and practice staff meetings. We are committed to delivering a high standard of care to our patients with both our clinical and non-clinical staff being an essential part of this. Our benefits include: NHS pension and free parking. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.