My client, a well-established business based in Hatfield, is looking for a dynamic Sales Administrator to become the heartbeat of their customer operations. This is a pivotal role where you will "own" the customer journey, taking full responsibility for the entire process from the initial enquiry to final delivery and aftersales care.
If you are a proactive professional who thrives on delivering gold-standard service and making things happen, this is a fantastic opportunity to join a forward-thinking team where your impact is truly valued.
Key Responsibilities:
* Acting as the first point of contact for new customer enquiries.
* Generating accurate, professional quotes tailored to specific client requirements.
* Converting approved quotes into active orders within internal systems.
* Liaising directly with suppliers to place orders and secure necessary stock.
* Providing consistent updates to customers regarding the status of their orders.
* Managing expectations by communicating lead times, ETAs, and any potential delays
* Monitoring shipments and obtaining Proof of Delivery (POD) documents.
* Investigating and resolving any logistical issues that may arise during transit
* Addressing and resolving customer queries via both telephone and email.
* Managing the returns process (RMA) and ensuring aftersales issues are closed out efficiently.
The successful candidate will have:
* A proven track record in order processing and administrative roles within a fast-paced environment.
* A confident telephone manner and the ability to handle customer and supplier queries professionally.
* A self-motivated, "team player" attitude with the drive to take full ownership of the customer journey.
* High attention to detail to ensure all quotes, orders, and data entry are completed without error.
Benefits:
* 23 days plus Bank Holidays, rising to 25 after 5 years
* Free on sire parking
* Early finish on Fridays
* Company Pension
* Progression opportunities
* On site gym
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience