Overview
Assistant Reception Manager – Village Hotels, Filton, Gloucestershire
Location: Filton, Gloucestershire • Employment type: Permanent • Hours: Full-time
The role is to work alongside the Reception Manager to ensure the reception team are consistently on point. You will interact with guests using our latest technology to ensure they have a flawless experience, and you will help lead the team in providing outstanding hospitality at the reception.
Responsibilities
* Assist the Reception Manager to provide leadership and support to the reception team.
* Interact with guests, use our technology platforms, and ensure a high standard of guest service at all times.
* Collaborate across departments to resolve guest needs and maintain smooth reception operations.
Qualifications / Requirements
* An infectious personality.
* Initiative to solve problems for guests.
* Ability to motivate and engage others.
* Team player with the ability to partner with other departments.
* A passion for delivering outstanding guest service.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels from £35, plus breakfast options.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink on or off shift at Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming training platform and other diverse training experiences.
* Discounts and cashback on many High Street brands and supermarkets.
* Well-being and healthcare benefits with monthly well-being programmes.
* Mental health support including up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme for support and counselling.
* Flexible working hours.
* Inclusive, supportive team environment with regular events.
* Reward and Recognition schemes; anniversary rewards for service milestones.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash Plan and Sick Pay Insurance.
* BIG People Days to celebrate and recognise employees and the local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
* T&C's apply based on your contract.
About the Company
Our newest hotel in Bristol is located a short drive north of the city in Filton, enveloped in the hills of the South West of England. Famed for its picturesque waters, green scenery, maritime history, vibrant nightlife and Banksy’s Bristol.
#J-18808-Ljbffr