Part Time Sales Administrator
Part time, but permanent position within business (hours and days to be determined by you). £30,000 pro rata. Basingstoke.
Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main responsibilities will include ensuring timely and accurate customer quotations, follow up calls and support.
Skills and Competencies
* Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success
* Excellent telephone manner when consulting with potential customers
* Customer service and problem-solving skills
* Organisation and diary management
* Information gathering, negotiation skills and open questioning
Sales Administrator Responsibilities
* Maintain and nurture strong customer relationships by proactively engaging with customers, to ensure that they are getting the maximum benefit from the products and services.
* Produce accurate and timely quotes on behalf of Account Managers and manage the deal registration process with vendors.
* Support renewal activity, improve customer retention and discover expansion opportunities.
* Schedule and deliver support onboarding sessions following an installation to ensure customers are confident in how to raise a support case and use of companies portal.
* Organise and present support update meetings in advance of renewal dates and coordinate vendor roadmap sessions when appropriate.
* Maintain accurate CRM and support portal records, including contacts and room details.
Benefits/Other
* Training provided on business model and duties
* Onsite parking
* Pension scheme
Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.
Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
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