Overview
About The Location: Malmaison Newcastle is housed in the former Co-operative Society warehouse on the River Tyne. The hotel features 122 bedrooms, an 80-seater Bar & Grill, 4 private event spaces (largest seats up to 80), a Spa with 4 treatment rooms, relaxation area, manicure & pedicure stations, and a sauna. The city of Newcastle offers a vibrant visitor destination with a renowned dining scene, culture and events year round.
Role
Receptionist, Malmaison
£12.46/hour, 16 hours per week
Permanent
Location: Malmaison Newcastle
Responsibilities
* Be the face of the hotel, delivering high standards of service to guests.
* Handle guest queries and ensure experiences are above and beyond from arrival to departure.
* Contribute to a welcoming, energetic, and hospitality-focused environment.
* Support internal development and progression opportunities within Malmaison.
Qualifications and Qualities
* Friendly, passionate, and energetic with a natural hospitality charm.
* Ability to communicate effectively and make guests feel welcome.
* Willingness to learn and pursue internal progression opportunities, including apprenticeships after probation.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate (50% off best available rate).
* 35% off your bill when dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes and career development support.
* High Street discounts and various experiences and holidays.
* Cycle to work scheme; healthcare cash plans (dental, optical, medical).
* Referral schemes up to £1500.
* Wellness initiatives and national campaign days; Wagestream pay access.
* Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Support for charitable causes, including The Brain Charity.
* Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
Additional Information
Our Sustainability Goals include 100% renewable electricity, minimum 70% waste recycling, chemical-free cleaning in bedrooms and public areas, enzyme-based kitchen cleaning, and paid volunteer days for sustainable charities (2 days per year).
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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