Thrive is a dynamic and user-friendly social impact software platform that empowers organizations to efficiently track, manage, and demonstrate their social value and corporate responsibility initiatives. The platform includes modules for Social Value Reporting, Employee Volunteer Management, and Grants/Donations Management. Thrive serves a wide array of public and private sector clients, such as the NHS, Cognizant, Tilbury Douglas, Amey, Kier, Network Rail, and AMS, all of whom prioritize sustainability and community investments. By partnering with Thrive, these organizations enhance their contributions and engagement with stakeholders.
Role Description
This is a full-time Customer Success Manager role based on-site in Belfast. The role involves ensuring high customer satisfaction levels, building and maintaining strong relationships with clients, and implementing strategies for improved customer retention. Responsibilities include providing excellent customer service, addressing client inquiries or challenges, analyzing customer feedback, and offering tailored solutions to meet their needs.
Qualifications
* Strong skills in Customer Satisfaction and Customer Service
* Proficiency in Relationship Building and Customer Retention strategies
* Demonstrated Analytical Skills for evaluating customer needs and feedback
* Excellent communication and interpersonal abilities to collaborate with diverse clients
* Experience in software or technology-focused customer success roles is an advantage
* Bachelor’s degree in Business, Communications, or a related area is preferred
#J-18808-Ljbffr