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Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management at scale.
What you’re responsible for
Ensure that all contractual obligations are met, including meeting the contract deliverables and providing effective budgetary reporting.
The role will involve managing compliance targets, driving excellence and championing continuous improvement.
Building strong client relationships is the key purpose of the role, always ensuring effective communication and client satisfaction.
Key Accountabilities
* Manage the overall Contract performance (outputs) by conducting regular client reviews.
* Build strong client relationships based on trust to enable a true partnership.
* Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
* Build effective supply chain relationships to enable the Contract deliverables.
* Identify any internal/external supply chain performance issues liaising with colleagues to address and rectifying them.
* Provide reports to the client for work in progress.
* Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works.
* Work with the billing department to resolve any issues or bottlenecks.
* Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.
* Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
* Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
* Support the bidding process as required.
* Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
* Embrace learning and personal development opportunities.
* Promote the ‘Bellrock’ culture within the business.
* Carry out other duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
Competencies
* IT literate, particularly Excel – including data manipulation
* Educated to degree level
* IWFM Level 4 Qualified or working towards Level 4
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management
Industries: Facilities Services
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