It service desk technician

Salary: £26,000 - 26,000 per year Requirements: Previous experience in a customer service role, ideally within IT. Strong knowledge of Microsoft software, including Windows, Outlook, and Office. Good understanding of hardware such as desktops, laptops, printers, and peripherals. A friendly, solutions-focused approach with excellent problem-solving skills. Responsibilities: Act as the first point of contact for colleagues needing technical assistance via phone and email. Troubleshoot, diagnose, and resolve hardware and software issues. Deliver excellent customer service, resolving queries efficiently and professionally. Provide deskside support at our head office and occasionally at branch locations. Manage support tickets and ensure issues are driven through to resolution. Follow up with colleagues to confirm successful outcomes. Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting. Identify, assess, and mitigate risks in line with our risk management framework and regulatory standards. Technologies: Hardware Support Network Windows More: We are an organisation driven by strong values and a community-first approach, and we are looking for an innovative and confident IT Service Desk Technician to join our IT team in Barrow-in-Furness. This is a full-time role of 35 hours per week with a salary of £27,000. We offer 27 days of holiday plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day, along with a competitive pension scheme with up to 10% employer contribution and a comprehensive benefits package. We are passionate about building a diverse workforce and welcome applicants from all backgrounds. While the role is primarily based at our head office, occasional travel to support our branch network will be required. last updated 25 week of 2026