Job Title: Engineer Support Administrator Due to continued growth, we are recruiting an Engineer Support Administrator to join our team. With a strong sense of Customer focus, you will provide exceptional customer service and business support day to day, working in a regional administration team to help facilitate our nationwide coverage and provision of Mechanical & Electrical Services. Working hours This role requires flexibility to work alternating shifts of Week A 11pm-7pm Week B 12pm 8pm The successful applicant may also be required to close the office on an evening ensuring the building is safe and secure Day to Day Duties Providing support to the client and answer calls and emails in a professional and timely manner Allocation of internal engineers to call outs and maintenance visits Raise Purchase Orders for engineers Process completed jobs through to invoicing Manage and maintain customer portals with real time data Distribute compliance certification Effective communication with all levels of internal teams and external customers Become familiar with daily operations and the specific requirements of customer contracts Undertake any other duties as requested by the Team Leader, Admin Manager Promote and maintain CMS culture and values Role Requirements Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Proficient in the use of Outlook, Word, Excel, Use of Job Logic be advantageous but not essential as training would be provided About you Must be detail conscious, accurate and methodical Strong organisational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Calm manner and able to work under pressure against rapidly changing demands and priorities.
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