JEWEL MANAGEMENT LIMITED
Jewel Management Ltd is an advanced dental equipment distributor based in Devizes.
We are looking for a candidate with a can do attitude and excellent telephone manner who is as happy unloading a vehicle, despatching orders and providing excellent telephone based customer service to our clients.
Working hours: Monday - Thursday 8.00am pm. Friday 8.00am - 4.00pm with one unpaid hour for lunch break
JOB DESCRIPTION
Title: Customer Services and Despatch Assistant
Reporting to: Customer Service Manager
Based at: Crown House, Devizes, SN10 2GH
Job Purpose:
To provide support to the Customer Service Manager, ensuring all aspects of the role are covered on a daily basis. Gaining product knowledge to ensure confidence when dealing with customers and ensuring orders are despatched in a timely manner, in line with our same day despatch policy where possible. Some heavy lifting and hand-ball unloading is required
The ideal candidate will have good customer focus, telephone skills and be able to work without supervision after the initial training period.
Key Responsibilities:
Warehouse
· Packing and Despatch
· Receiving deliveries, unloading vehicles
· Stock management and rotation
· Keeping the area tidy in line with our Health and Safety policy
· Providing support in the absence of your line manager
Office
· Answerphone messages and follow up
· Taking and processing orders
· Logging returns and credit notes
· Answering customer queries
· Maintaining and updating the company databases
· Generating reports on a weekly basis
· Processing website leads
· Ensuring a constant supply of pre-prepared info packs are available
· Adhere to stated policies and procedures relating to Health and Safety and Quality Management
· Ensure proper use and care of equipment and materials for which the roles has responsibility
Whilst this document states the basis of your role, as a small team, there may be a requirement for you to assist in other areas of the company on request.
Job Type: Full-time
Pay: From £25,020.00 per year
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
* Sick pay
Education:
* GCSE or equivalent (required)
Experience:
* customer focussed: 1 year (required)
Work Location: In person