Company Description
Why work for Accor?
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As our next Receptionist, you…
Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Main responsibilities:
1. Welcome every guest and provide exceptional service throughout their stay.
2. Personalising each interaction with guests to ensure a unique experience.
3. Engage with the team to ensure hotel quality and financial targets can be met.
4. Handling emails, phone enquires and other administration tasks.
5. Responsible for balancing banking transactions for the hotel.
6. Ensuring Novotel Standards are met and maintained.
7. Competent in taking reservations, upselling where possible to maximise on average room rates.
8. Assisting with Food and Beverage services if and when required.
9. Required to attend training sessions by company during day time.
10. Working hours include weekends and public holidays.
Additional Information
Benefits
11. You can work with multinational colleagues
12. Be part of a global community of hospitality industry
13. Opportunity to develop your career
14. Special staff rate at our hotels
15. Free Gym
16. Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
17. Discounted hotel rates all over the world in Accor Hotels
18. Great work environment and colleagues
19. Personal development programs
20. Complimentary meals on duty and uniforms
21. Pension scheme
22. 28 days holidays including bank holidays (increasing yearly)
23. Free parking
24. Apprenticeship scheme
25. Continuously learn and develop yourself with our Accor Academy
26. Support your wellbeing in your professional and personal lives
27. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
28. Participate actively in initiatives to build a more inclusive and sustainable world
29. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.