New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator.
This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You’ll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service.
Key Responsibilities:
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Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments.
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Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements.
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Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support.
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Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues.
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Collaborate with Credit Control to address account concerns and help identify pricing errors when needed.
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Uphold professional standards in conduct, organisation, and customer confidentiality.
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Share updates within the team to support collaboration and take on additional duties as required.
Ideal Candidate:
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Educated to GCSE level (or equivalent) in English and Maths; NVQ in Customer Service desirable.
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Proven experience in fast-paced administrative and customer-facing roles (in person, by phone, or email); experience in manufacturing or similar environments desirable.
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Strong communication and interpersonal skills with a confident, polite phone manner.
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Highly organised, detail-oriented, and comfortable under pressure.
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Proactive, adaptable, and capable of managing time and shifting priorities effectively.
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Commercially aware, confident in problem-solving, and decision-making within company procedures.
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Competent in Microsoft Office (especially Excel and Word); experience with SAP/CRM systems is a plus.
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Professional, trustworthy, and collaborative team player with a commitment to quality and continuous improvement.
Benefits Include:
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New Joiner, Referral, Attendance & Team Bonuses
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Pension, Death in Service & Private Health Insurance
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Health Assessments & Company Counsellor
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Holiday Loyalty Rewards & Christmas Hamper
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Home & Tech Scheme, Cycle to Work Scheme
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Corporate Gym Membership & Bowood House Pass
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency