General Description
ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly integrating people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, which has revolutionised the industry, our business is supported by our risk advisory practice that utilises data and insight to identify and mitigate risk, inform strategy, prevent crime, and reduce costs.
If you have the drive, ambition, skills, and experience necessary, apply now to join a team of like-minded professionals. You will be well rewarded, offered additional training, and opportunities for promotion within a growing business across the UK and Europe.
Key Responsibilities:
* Manage key accounts for large security contracts
* Assist with finance, particularly aged debt management
* Provide administrative support to the team
* Support customer meetings for service-related queries
* Ensure smooth reporting internally and externally
* Manage service statistics, outstanding calls, further actions, and follow-ups
* Oversee internal dashboards
* Produce billing, including daily invoicing, renewals, and manual invoicing for service and installation teams
* Report to senior management
* Manage customer portals and oversee SLA adherence with Admin
* Develop long-term relationships with internal and external teams
* Conduct cost analysis with department heads to ensure timely billing of external costs
* Collaborate with cross-functional teams
* Support sales teams in account management
Key Duties:
* Oversee account administration to meet SLA/KPI targets
* Handle costing and closing of daily calls, owning financial figures
* Analyze dashboards
* Manage cash flow and maintain records
* Produce billing via customer portals
* Set up sites correctly for invoicing
* Manage daily portal and dashboard activities
* Track open calls and coordinate with Service team to meet service levels
* Ensure proper use of portals and accurate postings
* Manage purchase orders with procurement
* Handle sales and service administration
Qualifications and Skills:
* Proficient in Word, Excel, and in-house systems
* Experience in electronic fire and security industry is beneficial but not essential
* Experience in project and sales administration is desirable
* Ability to deliver client-focused solutions based on customer needs
* Proven ability to manage multiple projects and new contracts
* Strong prioritization and time management skills
* Attention to detail and adherence to deadlines
* Experience in a busy office environment with strict deadlines and excellent customer service skills
* Good organizational skills and flexibility for last-minute requests
* Full training will be provided where needed
Personal Qualities and Behaviours:
* Hardworking, committed, team-oriented individual
* Motivated with good communication skills
* Ability to make a positive impact
* People-oriented attitude
Package Offered:
* Competitive salary
* 25 days holiday plus bank holidays
* Perkbox incentives
* Opportunities for progression
* Full training and refresher courses
* Pension scheme
* Employee of the month (£50 reward)
* 110% club for outstanding performers with prizes and rewards
* Wage stream flexible wage application
* Employee Assistance Programme (EAP)
Mission, Core Values & Competencies:
Embrace the company's core values and principles to achieve our mission. Take personal responsibility for career development by regularly evaluating and adjusting your performance and behaviour in line with your development plan.
Equality & Diversity:
We value diverse skills and experiences and are committed to equal opportunities for all. Our goal is to ensure all individuals have equal chances for employment and advancement based on their skills, aptitudes, and abilities. We aim to create an inclusive environment that fosters excellence through diversity, leadership, and management.
#J-18808-Ljbffr