DA Refuge Manager
Location: Leicester
Contract: Permanent
Working Pattern: Monday to Friday | 9:00am - 5:00pm
Salary: £30,868 per annum
About the Role
An established, non-profit domestic abuse service is seeking an experienced DA Refuge Manager to lead the day-to-day running of a women's refuge supporting survivors of domestic abuse and their children.
The service operates as a 24‑hour refuge, providing safe, culturally sensitive accommodation and holistic support. The post holder will have overall responsibility for service delivery, staff management, safeguarding, and partnership working, ensuring high standards of care and compliance at all times.
Key Responsibilities
Service Management & Delivery
* Oversee the daily operations of the refuge, ensuring safe, effective, and trauma‑informed support
* Line‑manage staff, providing supervision and guidance on complex casework including safeguarding
* Ensure contractual, funding, and quality standards are met
* Lead on rotas, budgeting, reporting, and operational planning
* Participate in an out‑of‑hours management rota when required
Support for Service Users
* Ensure culturally sensitive, person‑centred support for women and children fleeing domestic abuse
* Oversee casework including housing, benefits, legal options, health, education, and move‑on accommodation
* Promote independence, empowerment, and positive outcomes for residents
Staff Leadership & Development
* Recruit, induct, supervise, and develop staff
* Ensure training requirements are met and best practice is embedded
* Foster a positive, supportive, and accountable team culture
Partnership & Representation
* Work closely with local authorities, housing providers, and multi‑agency partners
* Deliver presentations and contribute to community and professional awareness of domestic abuse
Administration, Safety & Compliance
* Maintain accurate case records, monitoring data, and reports
* Ensure health & safety, security, and safeguarding procedures are followed
* Uphold confidentiality, GDPR, and equality & diversity principles
Essential Requirements
* Proven experience managing or supervising services supporting survivors of domestic abuse
* Strong knowledge of safeguarding, child protection, and multi‑agency working
* Experience within the voluntary or non‑profit sector
* Excellent leadership, organisational, and communication skills
* Ability to work flexibly, including occasional out‑of‑hours duties
* Enhanced DBS clearance (or willingness to obtain)
Desirable
* Experience working with BME communities
* Relevant qualification in social care, domestic abuse, or related field
* First Aid qualification
* Ability to speak an additional community language
Equal Opportunities
The service is committed to equality, diversity, and inclusion, and welcomes applications from all suitably qualified candidates.
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