Overview
Harrods is seeking a HR Assistant for a fixed term contract until April 2026. The HR Assistant will provide high-quality administrative support, be HR ambassadors to the business, resolve tier 1 queries, while seamlessly managing a variety of HR tasks and projects.
About the Role
As a HR Assistant, you will be at the forefront of HR operations, acting as the first point of contact for the business. Your role will include empowering colleagues to use self-service options, ensuring quick and effective resolution of queries, and delivering exceptional administrative support across a range of HR activities.
This is a hybrid role, including office presence 3 days per week in Hammersmith. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
Key Responsibilities
* Manage and resolve Tier 1 HR queries via email, phone, and case management systems.
* Deliver weekly and monthly administrative tasks, including benefits schemes, offboarding reports, and maternity leave communications.
* Assign, monitor, and respond to cases within Workday, ensuring timely and accurate resolutions.
* Oversee People Support inbox for external queries, including reference requests and managing offboarding documentation.
* Support cyclical HR processes and ad hoc project work as assigned by the HR Services Team Lead.
About You
You will have previous HR experience, ideally in a similar role. You are a proactive professional who thrives in fast-paced environments. You possess excellent multitasking skills and a strong commitment to delivering exceptional service to stakeholders. Your organizational skills and ability to follow processes will ensure you succeed in this varied and dynamic role.
You Will Also
* Have a broad knowledge of employee lifecycle processes, HR policies, and employment law
* Have a customer-centric mindset, recognising the importance of enabling and supporting stakeholders effectively
* Have a strong attention to detail, ensuring compliance with GDPR and other regulations
* Have the ability to work efficiently under pressure, handling high volumes of cases and queries in a fast-paced environment
* Be able to follow structured processes and manage administrative tasks accurately
About Us
Harrods is one of the world’s leading luxury department stores, partnering with top designers and the most sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, plus opportunities and support to build an exceptional career across the varied specialisms of our business. Benefits include a company pension, flexible working, 22 days’ holiday, your birthday off, up to 33% in-store discount, and a season ticket loan.
Uniquely You
We believe in growth and value individual strengths. If you can demonstrate the majority of the skills and experience to thrive in this role, we encourage you to apply. We celebrate diversity and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.
For more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Human Resources
* Retail
London, England, United Kingdom
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