Deputy Store Manager
Rainbows Hospice for Children and Young People
Location: Join Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN
Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis
About The Role
As Deputy Store Manager, you’ll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Children’s Hospice. You’ll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming.
Key Responsibilities
* Support the Store Manager to maximise income, profits, and overall store performance
* Help plan and deliver in-store and seasonal promotions
* Assist in maintaining fresh, saleable stock and encourage public donations
* Promote Gift Aid to eligible donors
* Manage stock turnover and support regional furniture sourcing
* Ensure efficient van routes for collections and deliveries
* Supervise assistant managers and volunteers
* Work with the E-commerce team to boost online sales via platforms like eBay and Depop
Essential Requirements
* Experience in a retail management environment
* Excellent customer service skills with the ability to implement agreed standards of service in the store
* Ability to manage a diverse team with varying skill sets
* Experience in recruiting, training, and motivating volunteers
* Confidence in working towards financial targets and managing budgets
Desirable Requirements
* Previous experience of assistant management of a store or department within a furniture and/or fashion environment
* Previous experience of working with or managing van drivers
Benefits
* Eligibility to join blue light card discount scheme and Company Shop.
* Healthcare Cashback plan.
* Life Assurance.
* 27 days holiday plus bank holiday allowance (expectation to work bank holidays).
* Contributory pension scheme or Salary Sacrifice Pension Scheme.
* Free access to an employee assistance programme.
* Wellbeing support and access to Mental Health First Aiders.
* Unofficial benefits: Fun events, all staff away days, Guest visitors.
Contact
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk.
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk.
Screening
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
Documents: Deputy Store Manager JD.pdf – Download, Deputy Store Manager PS.pdf – Download.
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