Job Purpose: We are seeking a highly organised and detail-oriented Administrator with proven experience in social housing to join our team. This role is crucial in supporting our housing and compliance teams to ensure operational efficiency, regulatory adherence, and excellent service delivery. You will be responsible for clearing WIP (Work In Progress) reports, managing documentation for compliance and safety, and ensuring accurate data entry and reporting via CX or similar housing management systems. Key Responsibilities: Provide administrative support to the housing and compliance teams to ensure smooth day-to-day operations. Monitor, update and clear WIP (Work In Progress) tasks to support timely completions and reduce outstanding cases. Maintain accurate and up-to-date records on CX (Civica) housing management system, including compliance certifications, inspections, and repairs. Assist with the scheduling and coordination of compliance checks (e.g., gas safety, electrical, fire risk assessments). Produce regular reports and dashboards from CX and Excel to support audits, KPIs, and service reviews. Liaise with contractors, tenants, and internal teams to follow up on outstanding actions or documentation. Support with documentation control and ensure all compliance-related files are stored correctly and accessible. Assist with tenant communication in relation to compliance checks, appointments, and follow-ups. Contribute to continuous improvement initiatives and help identify areas for process optimisation. Essential Requirements: Previous experience in an administrative role within a social housing or property services environment. Understanding of housing compliance requirements and related regulatory frameworks (e.g., gas, fire, electrical). Proven experience with clearing WIP reports or managing work orders and tasks to completion. Excellent organisational and time management skills with the ability to prioritise workload effectively. High attention to detail and accuracy in data entry and document management. Strong communication skills - both written and verbal. Proficiency in Microsoft Office, especially Excel, for data handling and reporting