Location:
Remote - with the opportunity to attend the Leeds office Working Pattern:
Full time, 37.5 hours per week Contract Type:
Permanent Number of roles:
1 Salary:
GBP31,500 per annum We are looking for a Student Support Manager to join our team. Summary of Role The Student Support Team has a range of responsibilities, working closely with colleagues in the Academic team and collaborating with multiple departments including Admissions, Finance and Quality and Enhancement in order to provide a high level of student support across an expanding portfolio of programmes. Student Support Managers are responsible for the effective line management of a team of Student Support Advisers and ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student retention, satisfaction and successful student outcomes. What you'll bring to the role Experience of working in higher education supporting students? High level of personal motivation, resilience, diplomacy and tact Evidence of the ability to manage a high workload to tight deadlines? Excellent communication, listening and interpersonal skills? Evidence of taking ownership and problem solving Excellent IT skills with a desire to embrace new technology? A Postgraduate degree or equivalent qualification, or to be actively studying towards this A Psychology Qualification Evidence of team working and motivation of peers Excellent?organisational?skills with attention to detail What we do Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on Tuesday 8th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
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