Café Assistant
Role Purpose
To support the smooth daily running of Vibe Café by delivering friendly customer service, preparing food and drinks, and maintaining high standards of cleanliness, safety and professionalism in a public-facing council environment.
Key Responsibilities
Customer Service
· Deliver warm, friendly and professional service to all customers
· Operate tills accurately and handle cash and card payments responsibly
· Maintain high standards of personal hygiene, appearance and conduct
· Respond positively and politely to customer requests and queries
Food & Beverage Preparation
· Prepare and serve hot and cold drinks, light meals and snacks
· Follow approved recipes, portion control and presentation standards
· Support healthier menu options and allergen awareness
Cleanliness & Safety
· Maintain cleanliness of café, kitchen, seating and storage areas
· Follow food safety, allergen and hygiene procedures at all times
· Support daily and weekly cleaning schedules and safety checks
Team Support & Training
· Work cooperatively as part of a small on-site team
· Participate fully in training and development
· Support colleagues during busy periods and maintain team standards
· Remain calm, professional and composed under pressure
Skills & Experience
Essential
· Experience in a café, hospitality or customer-facing role (or strong transferable skills)
· Good communication and interpersonal skills
· Willingness to complete Food Safety training
Desirable
· Previous food handling experience
· Knowledge of allergen awareness
Personal Attributes
· Friendly, reliable and punctual
· Professional demeanour with strong customer focus
· Self-controlled and resilient during busy service periods
· Takes pride in service quality and cleanlines