Overview
Service Manager – Permanent role based in Cambridge and surrounding areas including Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds. Post Code: CB10 1ES. Salary: £60,000 to £70,000 + Car + Benefits. Start Date: ASAP.
Responsibilities
* Customer support, identifying customers' needs with the view to either assisting them to a fix or quoting them for a site visit.
* Supporting field engineers with technical issues, spares etc.
* Liaising with our equipment suppliers where support is required.
* Trouble shooting as and when required, both in the field and remotely.
* Field work as and when the demand requires.
* Together with the service administrator, organise engineer workloads, quote customers for works, quote customers for contracts and promote them.
* Manage engineers and maintain their efficiency.
* Resourcing additional staff as required or identified as needed.
* Support the sales team with technical support, and pricing for add on services as part of new equipment quotes.
* Build and maintain successful working relationships with key suppliers and counterparts in their service departments.
Qualifications / Experience
* Experience in managing a service department or a senior role within a service department with some level of responsibilities relating to customer support and engineering support within the Environmental Test Chambers, Climatic Chambers or the refrigeration sector.
* Experience suitable for a Service Manager, Senior Service Engineer or Refrigeration Engineer role with the ability to operate in a commutable distance to the listed locations or willingness to relocate.
Notes
The role will suit individuals currently working as Service Manager, Senior Service Engineer, Refrigeration Engineer and living within a commutable distance of Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds or be willing to relocate.
Please forward your CV by clicking Apply Now
#J-18808-Ljbffr