Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit 2 x experienced and motivated Application Support Analysts to support effective, user focused application support and ensure applications are reliable and available for application owners and users. This is a grade 6 role, £28,598 - £31,022 (as of April 2025 pay band figures). Responsibilities include: Operate within agreed technical standards and ITIL procedures such that the technical integrity of the application environment is maintained effectively and to agreed standards. Develop and maintain interest and some understanding of the relevant technologies to ensure that routine technical issues are fully resolved. Operate within agreed application management processes, including operational liaison across the service, supporting the delivery of updates, upgrades, testing, and configuration management. Support the successful implementation of new functionality to ensure it is adopted by business users, applying new capability to business problems. Support and maintain the management of interfaces and integration of applications they support. Work with users to ensure business requirements are understood. Work as part of the team to represent the business providing an interface into DDaT services and third party around hardware and infrastructure issues impacting application performance Contribute to troubleshooting simple issues and working with colleagues to identify solutions and provide timely and responsive technical support to requests and issues identified by business areas The ideal candidate will have an NVQ Level 3 qualification in ICT or equivalent experience and meet the essential criteria specified on the job profile. For more detailed information on what the role involves and person specification requirements, please review the job profile. By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities. To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours. For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.