SF Recruitment are currently recruiting for a Credits Administrator for a long term contract based in outskirts of central Birmingham.
Reporting to the Sales Support Team Leader, the credits Administrators role will be expected to maintain and manage all customers related returns processing. Working with our warehouse operations, you will be responsible for ensuring all returns are booked in, paperwork cleared, and credits raised in a timely manner. This role is expected to deliver optimum customer service to our customers whilst advocating the Company brand and image.
Principal Responsibilities and Duties
- Processing of credit notes in an accurate and timely manner.
- Communicating effectively with customers and notifying them of any rejections or reduced credits within SLA.
- Proactively working to achieve daily volume targets for processing credit notes.
- Ensuring a good customer focussed approach to internal and external contacts.
- Liaising with other departmental teams as necessary with key stakeholders being based in the warehouse.
- Maintaining confidentiality on all aspects of company policy and operations when dealing with and speaking to third-party customers.
Key Attributes
- Excellent attention to detail
- Familiar with requirements of working in a fast-paced environment, not only quickly but accurately
- Strong use of Microsoft packages (Excel and Outlook)
- Excellent communication skills both verbal and written
- A team player who can also work on their own initiative