ServiceNow Business Analyst – Salary £45,000-£55,000
Are you a ServiceNow expert? Are you passionate about developing new platforms as safely and efficiently as possible? Do you thrive when designing solutions and working with stakeholders?
A bit about the job:
Here at Aviva, ServiceNow has been deployed across the estate in a variety of areas and rapidly expanding, this includes (but not limited to) HR, IT, FSO, etc. This is a platform core to our employees (and some Third Parties) in helping to ensure Aviva spends less time with internal processes and procedures and more time with its customers. We are delivering change with the ServiceNow product through the Agile Methodology process and will be using ServiceNow Demand Management, Agile Development, Release/Change to manage the Change.
In this role, you will be responsible for working with the Demand Manager to:
* Break requirements down submitted through the Demand / Ideation process into user stories suitable for iterative, incremental development.
* Create roadmaps based on approved demands and monitor progress against plans.
* Provide any key communications / reporting based on progress.
* Be an interface between the Development teams and wider business. Work with various boards eg Demand Board, Technical Governance Board to ensure the designs / stories chosen meet the necessary platform and Aviva governance.
* Our team is split between permanent members of staff and therefore involves good stakeholder management. Experience with different stakeholder groups would be expected.
Skills and experience we’re looking for:
* A ServiceNow expert, with an understanding of the Now Platform capabilities.
* Good experience with the IT modules, Sourcing & Procurement Ops modules, Accounts Payable modules, HRSD module, Financial Service Operations (FSO) modules.
* Familiarity with Agile, SAFe, or DevOps methodologies, with awareness of ITILv3 Framework .
* Experience working with third-party software partners .
* Strong engagement, communication, and facilitation skills, including an excitement for the process of motivating and aligning stakeholders .
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Starting salary between £45,000 and £55,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Brilliantly supportive policies including parental and carer’s leave
* Flexible benefits to suit you, including sustainability options such as cycle to work
* Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Martyn Biddulph a call on 07826 556 965 or send an email tomartyn.biddulph@aviva.com .
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