ABOUT THE ROLE: We are currently recruiting for motivated, reliable and customer focused Account Manager to join our team based in Bolton, BL6 4SD. Job Type: Permanent - Full Time. Pay Rate: £ per annum. Working Hours: 40Hrs per week, Monday to Friday 09:00Hrs to 17:30Hrs. Start Date: Immediately. Role Summary: Overview of Role Interact with client to gain a full understanding of client needs and deliver a service which exceeds expectations, thereby ensuring that our clients have a better day, every day. Responsible for ensuring all team members within remit are engaged and motivated, have a full understanding of contract service provisions and requirments to guarantee they deliver exceptional service standards in line with service level agreements and budgetary requirements. You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day. Your responsibilities and Key Areas of work may include: Key Responsibilities & Tasks - Develop and sustain excellent customer relationships by working in close partnership with them and their team to ensure service delivery excellence at all times - Full responsibility for the delivery of periodic cleaning - Proactively arrange and attend meeting with customers to assist with identifying new business opportunities - Provide management with regular structured feedback - Design and implement business plans and strategies to promote the attainment of goals, including business growth - Ensure that the Company has the adequate and suitable resources to deliver services - Lead and manage your team on all aspects of their role, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility, proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary - Manage HR challenges and support the team is resolution management (with support from the HR team) - Organise and coordinate operations in ways that ensure that customer expectations are exceeded in the most efficient and productive manner as possible - Manage and maintain relationships with our approved supply chain partners and ensure that KPIs are met or exceeded - Gather, analyse and interpret external and internal data, prepare reports and be able to put measures in place to resolve any challenges that are identified - Ensure financial budgets and targets are consistently achieved - Ensure billing is accurately maintained monthly - Full oversight team members site attendance, resolving attendance gaps to ensure service continuity is maintained and responsible for processing monthly payroll for team members ensuring employees are paid right first time - Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement. - Support the company in service delivery excellence planning - Ensure that all members of the team continually receive training in their respective fields of expertise and that future developmental training programmes are identified and implemented as appropriate - Ensuring key performance indicators are in place and service delivery targets are met ABOUT YOU: Key Skills - Proven experience as a Key Account Manager or working in a Operational Management role, with evidence of leading high performing teams, developing business and commercial opportunities, including increasing revenue through generation of leads - Have ability to develop business strategy and identify, coordinate and manage change initiatives - Excellent negotiation skills, proven track record of successfully upselling / pitching for new business - Ability to demonstrate exceptional organisational and planning skills - Be an excellent communicator with the ability to confidently and credibly engage and influence clients, partners and employees - Experience of finance and budgetary control and ability to manage profit and loss - Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data and make and execute recommendations - Proven record of being responsive and innovative - Self-motivated with the ability to work under continuous pressure and meet tight deadlines - Maintain professional internal and external relationships that meet Company core values Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values. Our core values are: Accountable, Learn & Grow, Ethical, Respect & Team Work ABOUT US: Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK. Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised. We are an equal opportunities employer and Investors in People Accredited. Our Benefits: - Health Cash plan cover for self and any dependent children - Access to 24/7 Employee Assistance Programme - GP Anytime - Workplace pension scheme - Discounted Gym membership - Rewards platform - On site and discounted parking - Free mortgage advice partnered with Charles Cameron & Associates - Discounted shopping card - Paid volunteer day STRICTLY NO AGENCIES We reserve the right to close this advertisement early if we receive a high volume of suitable applications.