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About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for ensuring customers have a brilliant experience when shopping with us — whether they order in-store or online. While no two days will be the same, during a typical day at work you can expect to:
1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming
What we can offer you
* Competitive pay plus commission
* Colleague discount allowing you and a family member to enjoy up to 50% off our products
* Free hot drinks for you to enjoy while on shift
* Paid breaks to recharge your batteries
* Sharing 10% of all profits with colleagues
* Health and Wellbeing App providing Remote GP and Physiotherapy services
* Holiday entitlement that grows with your career
* Colleague share plans to help you invest and save for your future
* Pension scheme with contributions matched up to 7%
* Confidential employee assistance app and helpline for wellbeing support
* Long service awards celebrating career milestones
* Savings and discounts for shopping, leisure, and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, with extensive experience delivering excellent customer service, particularly in a food-on-the-go environment or retail, this could be the role for you.
You should also support an inclusive culture — valuing diversity and supporting team development. If you've used your skills to develop teams and promote inclusivity, you'll fit right in here. Apply now and take the next exciting step in your career!
About us
Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. We embrace all backgrounds, preferences, and beliefs, ensuring all colleagues feel valued and able to be themselves at work. You can read more about us here: [link].
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