Our Dundee-based client is seeking a Technical Alignment & Support Engineer. This hybrid role will be split into two parts, involving Technical Alignment, which will be customer-facing, as well 2nd Line IT Support, which will be office-based.
Responsibilities
* Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
* Collaborate with your teams to elevate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
* Act as a point of contact, demonstrating the ability to analyse, diagnose, and recommend technology solutions.
* Objectively identify misalignments and gaps in client technology (hardware, software, cloud services).
* Perform proactive system analysis to identify and address potential issues before they impact clients' operations.
* Document support processes, procedures, and troubleshooting steps for the internal knowledge base and client‑facing documentation.
* Document findings and communicate misaligned items to the account managers to support the creation of recommendations.
* Participate in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support activities.
* Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your technical skills and knowledge.
Required Skills
* Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
* A minimum of 5 years of hands‑on experience in providing IT support, preferably within a Managed Service Provider environment.
* Strong expertise in Microsoft technologies across both on‑premise and cloud‑based Office 365 environments.
* Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
* Keen interest in emerging technologies and streamlining processes through technology.
* Relevant industry certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications, are desirable.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical clients.
* Problem‑solving mindset, with the ability to analyse complex issues and implement effective solutions.
* Strong organisational skills and the ability to manage multiple tasks and priorities in a fast‑paced environment.
* Full UK driving licence.
The client cannot offer any sponsorship; therefore, candidates should have full right‑to‑work status for the UK, without requiring any type of visa or sponsorship.
#J-18808-Ljbffr