Service Desk Analyst - Aston, Birmingham Salary: £25,500 - £30,000 Full-Time | 40 Hours per Week My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support. Key Responsibilities Provide day to day support for hardware, software, telephony, and data connections. Assist with operational tasks and infrastructure projects. Deliver user training and support PC/laptop provisioning. Act as the 'face of IT,' engaging with staff at all levels. Essential Skills & Experience Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems. Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365. Ability to manage OS updates, antivirus solutions, and business application installations. Strong problem-solving skills and a customer-focused approach. Professional, polite, and helpful communication style. Experience in training users on hardware and software. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: