Summary
In this key role within the company, you will provide a point of contact for customers and partners. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer. You will understand the need to provide a seamless service to our customers in all areas of the company.
Wage
£14,722.50 a year
Training course
Hire controller (plant, tools and equipment) (level 2)
Hours
9am – 5pm Monday to Friday.
37 hours 30 minutes a week
Start date
Monday 18 August 2025
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Work closely with the sales Team and other members of the hire desk and cross-hire teams to ensure an efficient and professional service
• Be ready and willing to share your successes and challenges with your colleagues and manager to enable the wider team to learn and grow
• Support and assist colleagues through the sharing of knowledge
• Work flexibly, helping with reasonable ad hoc duties as required
Positivity:
• Demonstrate the company values in everything you do
• Respect all colleagues and customers, being polite and courteous at all times
• Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue for Horizon Platforms
Ownership:
• Report any opportunities and threats to the hire desk team leader, escalating concerns and suggestions for improvement
• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
• Issue and follow up quotations in a timely manner
• Work conscientiously to gain a full understanding and knowledge of your customer base
• Maximise all opportunities for growth and additional revenue
• Ensure that you seek to surpass customer expectations in everything you do
• Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged
• Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations
• Ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly with a positive outcome
• Proactively seek new ways of ensuring the highest levels of customer service
• Build rapport and good relationships with customers, ensuring specific requirements are met
Where you'll work
UNIT G1
ROSIE ROAD
NORMANTON
WF6 1ZB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Hire controller (plant, tools and equipment) (level 2)
What you'll learn
Course contents
* Comply with health and safety regulations, standards, and guidance.
* Comply with environmental and sustainability principles, regulations, standards and organisational systems.
* Process new hires, damage waivers, orders, returns and enter onto company system.
* Create and send hire quotations, contact customer and entering purchase orders.
* Source plant, tools and equipment for customer requirements.
* Arrange the delivery and collection of equipment.
* Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
* Manage customer relationships.
* Verbally communicate with customers and colleagues using industry terminology.
* Manage customer queries, requests and handle complaints within remit or escalate when required.
* Comply with regulations and legislation relevant to their role and business.
* Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
* Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
* Log plant, tool and equipment breakdowns, pass over to the service department.
* Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
* Carry out and record planned and unplanned learning opportunities and development activities.
* Use organisational IT technology and digital systems.
* Apply team working principles.
* Comply with health and safety regulations, standards, and guidance.
* Comply with environmental and sustainability principles, regulations, standards and organisational systems.
* Process new hires, damage waivers, orders, returns and enter onto company system.
* Create and send hire quotations, contact customer and entering purchase orders.
* Source plant, tools and equipment for customer requirements.
* Arrange the delivery and collection of equipment.
* Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
* Manage customer relationships.
* Verbally communicate with customers and colleagues using industry terminology.
* Manage customer queries, requests and handle complaints within remit or escalate when required.
* Comply with regulations and legislation relevant to their role and business.
* Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
* Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
* Log plant, tool and equipment breakdowns, pass over to the service department.
* Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
* Carry out and record planned and unplanned learning opportunities and development activities.
* Use organisational IT technology and digital systems.
* Apply team working principles.
Training schedule
This is a work-based programme, which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Team working
* Initiative