The IT Department is responsible for delivering Information Technology to the Dudley Group NHS Foundation Trust. In addition, IT is responsible for delivering revenue generating IT services to other NHS organisations and private enterprises involved in the delivery of Healthcare. IT has a total user count of approximately 10,000 and services are delivered from two datacentres.
The post holder will be a key member of the IT Applications team who currently provide on-going support with regards to new and existing clinical and non-clinical applications/systems across the Trust.
The IT Applications Team also undertake business analysis, design, development and implementation in regard to various internal development requests and 3rd party vendor solutions.
Main duties of the job
Working as part of a team to provide 2nd Line application support for all clinical/nonclinical systems throughout the Trust. This will include incident analysis to identify root cause through to a proposed workaround and/or a solution.
Take action to ensure the appropriate response is provided within agreed service level targets for all Incidents and service requests received.
Provide a point of contact for technical escalation of application incidents from the IT Service Desk
Involvement in testing and implementing of fixes via the agreed departmental change management.
Involvement in new implementations and upgrades to existing Production environments
Interpret requirements working with customer/IT Management and support teams to determine appropriate solutions.
Adhere to departmental change control process within the functional area.
Experience in supporting a large scale, complex application systems environment
Maintaining key relationships with application stakeholders including clinical and non-clinical business leads, 3rd party suppliers and internal technical teams
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Education and Qualifications
* Degree in IT or business related subject or equivalent experience
* ITIL Foundation
* PRINCE 2 Foundation
Skills & Experience
* Application incident and problem management skills
* Understanding of equality and diversity issues and how this affects patients, visitors and staff
* Knowledge of business change process analysis and design techniques
* Knowledge of business process documentation techniques
* Knowledge of formal project management methodologies
* Understanding of Information Governance and Confidentiality
* Knowledge of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System)
Personal Qualities
* Self-motivated and capable of demonstrating initiative to solve problems and make decisions
* Strong organisational skills
* Ability to work autonomously or as part of a larger team
* Ability to effectively prioritise and execute tasks while under pressure, without reference to line manager
* Logical and efficient, with good attention to detail
* Makes effective use of learning opportunities within and outside the workplace
* Evidence of reflection and evaluation of knowledge and skill gaps
Interests & Motivation to the Job
* Desire to provide a high level of customer service to users of IT within the NHS
* Evidence of willingness to build upon existing applications support skills and experience
Communication & Interpersonal Skills
* Ability to engage and influence colleagues at all levels
* Able to write and interpret reports and documents
* Able to demonstrate excellent communication skills including face to face telephone and e-mail
* Able to demonstrate an understanding of good customer service
* Confident and personable
Trust Vision & Values
* Able to provide safe, caring and effective services
* We would expect your values and behaviours to reflect the Trust values of Care, Respect & Responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£32,073 to £39,043 a year Dependant on experience
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