Head of Guest Services
Location: Cofton Holidays, South Devon
Full-time | Permanent 5 days out of 7 inclusive of weekends \ Salary Competitive
Make memories. Lead a team. Love where you work.
Set in stunning South Devon, Cofton Holidays has been creating unforgettable breaks for generations. With a blend of countryside charm and modern facilities, we're proud to offer exceptional holidays — and that wouldn't be possible without our incredible team.
At Cofton Holidays, we're not just another holiday destination — we're a family-owned, award-winning resort nestled along South Devon's beautiful coastline. We create lasting memories for our guests, and we believe that starts with our people.
Our team is more than staff — they're family. If you're enthusiastic, passionate about guest experiences, and ready to take the lead in a supportive, fun, and rewarding environment, then we'd love to hear from you.
About The Role
As Head of Guest Services, you'll be the driving force behind every guest's first impression and overall experience. You'll lead multiple departments with one goal in mind: delivering unforgettable stays and exceptional service from start to finish.
You'll thrive in this role if you love variety, enjoy solving problems, and have a natural talent for motivating others to deliver their best.
Your Key Responsibilities
You'll oversee the following departments:
* Guest Services & Touring: Oversee and support the management for the front-of-house reception, ensuring a great guests experience journey from pre booking to departure and beyond.
* Accommodation & Cleaning: Uphold the highest of standards are maintained across all accommodation and venues, whilst ensuring the housekeeping and cleaning operations have the support needed.
* Wardens & Security: Safeguard a safe, welcoming, and supportive environment across the park, with 24/7, year-round guest assistance and security provision.
Your Day-to-day Will Include
* Leading, developing, and inspiring the teams to deliver a consistent and outstanding guest experience.
* Analysing guest feedback, via online reviews, and NPS / GRi data to continuously improve service and work alongside out Guest Services Manager to drive our reputation.
* Working closely with the Head of Operations and collaborating with other departments to align on strategy and guest communications.
* Collaborating with the marketing and events to enhance our brand and drive engagement.
* Ensuring all guest issues are dealt with promptly and professionally, always aiming for a positive outcome.
* Driving innovation by proactively reviewing and improving existing processes.
* Stay informed on industry developments and proactively identify new business opportunities.
* Collaborate effectively with the department to achieve agreed KPIs, while maintaining accurate performance tracking and reporting.
What We're Looking For
* Proven experience in a similar leadership role within the hospitality or leisure industry
* Strong communication and people management skills
* A guest-first mindset with a passion for delivering above-and-beyond experiences
* Enthusiasm, initiative, and the ability to multitask in a fast-paced environment
Why Work With Us?
We take care of our team the way we take care of our guests — with generosity, support, and a little extra sparkle.
What You'll Get
* Free access to our onsite gym and swimming pool
* Onsite discounts – enjoy savings across food and beverage outlets, retail, and family holiday accommodation
* External discount scheme through Salary Extras – including lifestyle and high street brands
* Medical plan (after probation period)
* Workplace Pension Plan
* Recognition and reward platforms
* Ongoing professional development and training opportunities
* Employee Assistance Programme (EAP) – 24/7 mental health and wellbeing support
* Team social events
* Free onsite parking
About Cofton Holidays
Set in stunning South Devon, Cofton Holidays has been creating unforgettable breaks for generations. With a blend of countryside charm and modern facilities, we're proud to offer exceptional holidays — and that wouldn't be possible without our incredible team.
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Closing Date
31/10/2025
Location
Whole Site
Department
Guest Services
Job Title
Head of Guest Services
Experience
* Proven experience in a similar leadership role within the hospitality or leisure industry
* Strong communication and people management skills
* A guest-first mindset with a passion for delivering above-and-beyond experiences
* Enthusiasm, initiative, and
City
Starcross, Nr Dawlish, EX6 8RP
Country
UK