Norfolk Community Health and Care NHS Trust
Clinical Support Worker
The closing date is 17 November 2025
We are unable to offer sponsorship for this post.
Norfolk Community Health and Care NHS Trust (NCH&C) is hiring Clinical Support Workers within the state‑of‑the‑art Willow Unit. The unit, recently opened at Norwich Community Hospital, supports 48 patients in a supportive environment where they can achieve steady, step‑by‑step improvements and gain independence as they prepare to return to the community.
Patients are encouraged to take an active role in their own care and to feel confident performing daily activities when they leave. Healthcare is delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.
NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, counselling and physiotherapy.
Main duties of the job
Utilising the latest therapy and rehabilitation technology and practices, you will be part of this team and play a pivotal role in supporting patients back into the community. In this role you will help create a reablement culture within this new unit.
* Work as part of the team to deliver care in a reablement setting.
* Support an environment where all team members uphold a reablement ethos using a positive risk‑taking approach for patients, their carers and families.
* Support patients being as independent as possible with washing, dressing and nutritional needs.
* Work as part of a multidisciplinary team within a quality framework to ensure the highest standards of care are met.
* Support and deliver innovation within discharge practice and pathways.
* Work with system partners, including the voluntary sector, to ensure patients experience a seamless transfer of care into and onward from the unit.
* Support the delivery and co‑ordination of care to a named group of patients.
* Work proactively within the team to achieve unit and trust goals and objectives.
* Work with and promote recognised policies, protocols and guidelines.
Job responsibilities
* Carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.
* Work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.
* Report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
* Support patients’ emotional well‑being by encouraging positive conversations and promoting independence in a range of activities of daily living.
* Accurately document all care delivered to patients, including recording documentation electronically on trust systems while maintaining confidentiality.
* Respond appropriately to clinical emergencies to ensure the patient receives appropriate care, and be aware of the role in emergency situations and the actions to be undertaken.
* Be aware of and adhere to all trust policies, procedures and nursing guidelines when undertaking any activities.
* Make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
* Provide and deliver a high standard of individualised personal care (e.g. washing, dressing and nutritional needs) with a reablement ethos.
* Keep the unit clean and tidy, maintaining a safe environment.
* Adhere to trust infection control procedures.
* Chaperone/escort patients to other clinical departments or NHS units under the direction of the registered nurse.
* Support relatives under the guidance of the Multidisciplinary Team (MDT).
* Assist with the discharge process for patients by the MDT.
Person Specification
Qualifications
* Education to GCSE level Grade 5 in English and Mathematics or equivalent.
* Care Certificate and/or equivalent health care experience.
* City and Guilds NVQ Level 3 in Care/Health and Social Care.
Skills, Abilities and Knowledge
* Good organisational skills.
* Basic IT and computer skills.
* Good interpersonal and communication skills.
* Good numeracy and literacy skills.
Communication
* Clear oral and written communication.
* Basic computer skills.
Personal and People Development
* Caring personality.
* Sensitive and tolerant.
* Resilient.
Other
* Able to make own travelling arrangements.
* May be required to work in other community hospitals within our trust to meet the needs of the service.
* Ability to work 12.5 hour shift day/night patterns.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Norfolk Community Health and Care NHS Trust
£24,937 to £26,598 a year pro rata per annum
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