Overview
Account Coordinator at Likewize – Crewe, Cheshire. Salary: DOE. Likewize is transforming the way people stay connected, and we are looking for an ambitious Account Coordinator to support client relationships, keep projects on track, and help deliver exceptional results.
Role purpose
Lead and coordinate operations across retail, B2B, and direct-to-consumer channels, acting as the key link between internal teams and external partners. Ensure flawless execution, unlock new opportunities, and deliver business initiatives that drive growth, efficiency, and customer impact.
Why Likewize?
We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.
Key Responsibilities
* Logistics oversight – track shipments end-to-end, proactively resolve aged, delayed, or missing orders.
* Account support – partner with commercial leads to prepare materials for client pitches and provide ongoing operational support.
* Commercial administration – manage invoicing inputs, stock movements, and order reconciliations for assigned accounts.
* Customer engagement – run regular outreach to re-activate incomplete or abandoned trades and improve conversion.
* Issue resolution – handle escalations with customer service for delivery disputes, suspected fraud, and damage claims.
* Data management – monitor master data quality, correct discrepancies, and maintain data integrity across platforms.
* Project delivery – support and lead workstreams: define requirements, prioritise backlogs, write user stories, and coordinate testing.
* Stakeholder liaison – act as a primary contact for regional and external partners; align on processes and SLAs.
* Order management – raise and track orders, returns, and replacements; manage aged and uncollected items.
* Reporting – produce weekly operational and performance reports for internal stakeholders and external partners.
* Testing and compliance – coordinate UAT, document outcomes, and ensure adherence to agreed processes.
* Continuous improvement – analyse faults and variances, identify root causes, and recommend process improvements.
* Data Protection – follow Likewize's data protection / information security policies and procedures.
Requirements
Skills and Experience
* Strong stakeholder management and clear, concise communication skills.
* Working knowledge of logistics, returns, and basic fulfilment processes.
* Comfortable with data: extracting, validating, and presenting insights in reports/dashboards.
* Hands-on experience contributing to change/projects using basic agile practices.
* Proficient with spreadsheets and common business systems; able to learn new platforms quickly.
Core Competencies
* Ownership and follow-through
* Attention to detail and data accuracy
* Problem solving and escalation control
* Prioritisation and time management
* Collaboration across functions and regions
* Customer and partner focus
What we offer
* A competitive salary and benefits package
* A supportive and collaborative culture
* A fun and dynamic work environment
* A range of learning and development opportunities
* Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
* Access to a GP at any time, with prescriptions delivered to your home or work
* Enhanced Maternity, Paternity & Adoption
* My Perks with hundreds of offers and exclusive discounts
* A fully paid Employee Assistance Programme
* Free onsite car parking
* Employee Discounts
* Cycle to work scheme
* Holiday buy back scheme, with the option to buy up to five extra days of annual leave
Fairness, Diversity & Inclusion
We believe in fairness – a core value. We embrace diversity and are respectful and inclusive to everyone. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require accommodations during the application or interview process, please let us know — we’re here to help.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Insurance
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