Job Description
Job Title: Senior IT Engineer
Location: Manchester
Salary: £40,000 - £45,000 DOE
Key Responsibilities
* Provide advanced technical support via phone, email, and on-site.
* Resolve escalated and major incident tickets within SLA.
* Lead on investigations into security breaches, outages, and recurring issues.
* Mentor and train junior engineers; support their development.
* Create technical documentation, update PSA tickets (Autotask), and maintain accurate records.
* Run knowledge-sharing sessions, post-incident reviews, and training workshops.
* Work collaboratively with the service desk when required.
* Communicate clearly and professionally with customers.
Additional Information
* UK driving licence and vehicle required.
* NDA and CRB check required.
Required Skills & Experience
1. 3+ years in a senior support role (MSP preferred).
2. Microsoft 365 (Exchange Online, SharePoint, Teams).
3. M365/Azure security (Conditional Access, MFA).
4. Exchange (on-premise and online).
5. Azure administration.
6. Windows OS and Server (2008 R2–2022).
7. Server builds, migrations, and troubleshooting.
8. Hyper-V configuration and support.
9. Firewall/router con...