Do you think you have the right skills and leadership to steer your team in a rapidly growing environment?
Can you provide operational and strategic leadership for the site management team?
Are you commercially aware and able to suggest improvements and changes that would benefit the customer?
If so we have an exciting General Manager opportunity to join our team in the Yorkshire area.
Purpose of the role
The General Manager is fully accountable for the strategic and operational leadership of a large, complex site, overseeing commercial performance, financial control, and high-volume service delivery. They lead a large, multi-functional team, drive customer excellence, ensure compliance, and align site operations with wider business objectives. The role requires strong commercial acumen, a focus on continuous improvement, and the ability to influence cross-functional collaboration and strategic initiatives across the network.
About us
Torque is an award-winning, end-to-end supply chain specialist, providing exceptional solutions to fashion brands and retailers for over 30 years. We always go the extra mile to help our customers’ businesses succeed, which is why some of them have been with us since the very start. We have a core set of values that sets us apart from the crowd. They are the guiding principles that define how we conduct ourselves. Within each of those core values lies a set of brand behaviours that help us embody the brand values in our day-to-day lives. If these sound like you, then you could be a perfect fit for the team.
The Torque Mission is our commitment to our customers.
We all play a vital role in our customers' success.
They depend on us to make every element of our service as good as can be.
They rely on the strong personal relationships we create. Not just with them but within our team.
They trust us to go the extra mile, do everything we can to the best of our ability and continue to improve.
These values are our foundation and underpin every customer relationship we have. If we follow them, we'll continue to be successful together.
One team. One Torque.
We deliver our mission through our core values and behaviours.
What you do:
>Take full ownership of customer engagement on-site, ensuring all commercial interactions are aligned with contractual obligations and business goals. Responsible for managing customer expectations, driving commercial performance, and ensuring timely resolution of escalations with support from Finance and the Commercial & Compliance Manager.
>Be fully accountable for the accuracy, forecasting, and control of the site’s budget. Ensure all operational decisions are financially viable and consistent with contractual and budgeted commitments. Identify and act on risks or variances in real-time.
> Take direct accountability for developing leadership capability, building succession plans, and driving team engagement. Regularly review performance, set clear objectives, and manage underperformance proactively.
>Own the delivery of forecasted volumes, service level agreements, cost targets, and adaptability to customer needs. Implement robust plans and continuously monitor results to ensure targets are achieved or exceeded.
>Hold personal accountability for maintaining a safe, compliant site. Ensure that all staff are trained, site infrastructure is fit for purpose, and H&S incidents are investigated and resolved swiftly. Champion a culture of safety-first at all levels.
> Ensure full site compliance with internal policies, regulatory requirements, and customer standards. Personally lead audit readiness and the successful execution of both internal and external audits, with clear corrective action ownership.
> Be the ultimate escalation point for customer issues, resolving concerns quickly and maintaining high service standards. Ensure communication is aligned across all levels of the customer’s organisation.
>Take responsibility for building and maintaining strong working relationships between your team and all Torque business units. Ensure collaborative processes support compliance, consistency, and operational excellence.
>Own the deployment and coordination of people and skills across the network. Proactively plan and respond to site needs to ensure optimal utilisation of resource and continuity of service across locations.
>Be accountable for identifying, assessing, and implementing improvements based on internal performance data and industry benchmarks. Lead site participation in CI initiatives and own the delivery of improvements with measurable outcomes.
> Proactively engage with customers and your team to uncover service expansion opportunities. Take ownership of developing proposals, validating operational feasibility, and executing service enhancements that add value to the customer and Torque.
>Ensure all site activities and behaviours are aligned with Torque’s culture and values. Take ownership for embedding policies through training, leadership visibility, and continuous reinforcement.
>Be accountable for setting and maintaining high standards for cleanliness, organisation, and professionalism. Foster a culture of pride and ownership where all employees feel valued and motivated.
>Own the accuracy, timeliness, and relevance of all site management information. Ensure reporting supports decision-making, meets stakeholder needs, and highlights both achievements and risks
How you do it:
> Show up and do your best every day.
>Champion Torque. Approach work with excitement and curiosity, motivating others simultaneously. Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
>Develop a safety culture within the operation, ensuring the highest standards of safety are met at all times.
>Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
>Responsibly act when others will not. Focus on where you add value and trust others to do the same.
>Inspire confidence – use a creative approach to problem solving and to thinking ’outside the box’.
>Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
> Plan effectively for the team's strengths. Proactively manage team performance by conducting meaningful performance reviews, career development conversations and training and document appropriately.
> Approach work with energy, commitment, and diligence. Always look for ways to reduce cost, waste, and have a positive environmental impact with the ability to work under pressure
> Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valued developing and maintaining positive internal and external relationships at all levels.
Person specification
>Excellent communication skills (both verbal and in writing)
>Extensive experience of managing large and complex warehousing operations
>Experience of management of both closed book and open book commercial accounts
>Ability to perform under pressure
> Able to use initiative, organise own workload in an efficient and effective manner
>Creative approach to problem solving and to thinking ’outside the box’
>Understanding of basic employment law
>Strong IT skills (including Microsoft Office and Warehousing Systems)
>An understanding of current of health & safety regulations
All applicants must be able to provide valid right to work documentation.
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