What To Expect
The IT Field Support team is the face of Tesla IT and acts as the primary contact for our employees. This role will work closely with our user base and various IT staff to coordinate multiple projects, ensure day-to-day incidents are quickly addressed, and handle outages related to network infrastructure. The position requires onsite troubleshooting with the ability to work independently with minimal supervision.
The ideal candidate should have a strong passion for technology and experience in a fast-paced corporate environment. We are flexible on location, as this position requires frequent travel. Living near a major airport is important to facilitate travel to Tesla's remote sites across EMEA.
What You'll Do
1. Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, data circuits and telephony devices
2. Respond to requests and incidents from our employees daily
3. Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
4. Diagnose site network infrastructure issues and address in advance of service disruptions
5. Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
6. Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
7. Some planned travel to and from remote sites across regions, with occasional short-notice travel required
What You'll Bring
8. Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
9. Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
10. Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
11. Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
12. Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
13. Experience in supporting Apple and Android mobile devices along with Intune MDM
14. PowerShell or Python experience is a plus
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